Please note, this office will be closed from January 18 - 29, 2021. any phone messages or email enquiries may be responded to more slowly than normal.

FREQUENTLY ASKED QUESTIONS

HOW IS MY BIKE TRANSPORTED?

Your bike is transported in a fully enclosed truck, bikes are tied down using tie down straps along a fully adjustable track.

 

DO YOU CRATE THE BIKE?

No, bikes are tied down using tie down straps along a fully adjustable track.

WHEN WILL I GET MY BIKE, HOW LONG DOES TRANSPORT TAKE?

Pickup within 2-5 working days of booking being made. Delivery within 7-10 days.

ARE YOU INSURED, AND IS MY BIKE COVERED?

Transit insurance provided by the carrier.

DO YOU USE SUB-CONTRACTORS?

Yes, very reputable ones.

WILL MY BIKE BE WRAPPED OR COVERED?

Generally, no, once inside the covered truck, there is no need for it to be covered. We do have quilted blankets, however, if you would prefers yours covered. We do not use plastic or bubble wrap.